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Comcast Support (from NANOG Digest, Vol 84, Issue 23)
Ah, Comcast support. Those people who keep calling my Ford Motor Company phone, to threaten to shut off service to my home, which I don't have (I have uverse). They keep saying they will take my Ford number off the account (which of course, I don't know the account number because I don't have an account) and then they call again, with the same threat.
Real winners. And yes, I've been saving the chats with support.
-----Original Message-----
From: NANOG [mailto:nanog-bounces at nanog.org] On Behalf Of Jay Ashworth
Sent: Tuesday, February 24, 2015 11:23 AM
To: NANOG
Subject: Re: Comcast Support (from NANOG Digest, Vol 84, Issue 23)
I thought you were just supposed to give your Geek License number. :-)
#nothingScales
----- Original Message -----
> From: "Kevin McElearney" <Kevin_McElearney at cable.comcast.com>
> To: "Peter Loron" <peterl at standingwave.org>, "John Brzozowski" <John_Brzozowski at Cable.Comcast.com>
> Cc: nanog at nanog.org
> Sent: Monday, February 23, 2015 9:16:37 AM
> Subject: Re: Comcast Support (from NANOG Digest, Vol 84, Issue 23)
> You forgot to use the word â??Shibboleetâ?? when you called care.
> Contacted
> Peter off-list
>
>
> - Kevin
>
> On 2/23/15, 1:25 AM, "Peter Loron" <peterl at standingwave.org> wrote:
>
> >Apologies for a bit off topic, but Iâ??m trying to get an issue
> >resolved
> >and am having trouble reaching anybody who seems clue positive.
> >
> >From home via Comcast cable, Iâ??m having trouble reaching some
> >destinations. According to mtr, there is a particular node
> >(be-11-pe02.11greatoaks.ca.ibone.comcast.net) which is suffering >
> >30%
> >loss. Contacting the Comcast consumer support folks is useless (what
> >are
> >the lights on your modem doing? Did you power cycle it?). When this
> >is
> >happening, I usually am told they need to send a tech to my house.
> ><insert facepalm>.
> >
> >Is there a way to drop a note to the NOC or other folks who would
> >understand the info and be able to act on it?
> >
> >Thanks!
> >
> >-Pete
> >> On Jan 23, 2015, at 09:14, Brzozowski, John
> >><John_Brzozowski at Cable.Comcast.com> wrote:
> >>
> >> Folks,
> >>
> >> The thread below was sent to me a few times, apologies for not
> >> catching
> >>it sooner.
> >>
> >> Janet,
> >>
> >> I sent you mail unicast with a request for some information. I am
> >>happy to help you out.
> >>
> >> For the larger NANOG audience, Comcast has recently launched IPv6
> >>support for our BCI products, these are our DOCSIS based commercial
> >>offerings. This means that if you gateway device is in fact in RG
> >>mode
> >>you will be delegated a dynamic IPv6 prefix, by default customers
> >>are
> >>delegated a /56 prefix along with a single IPv6 address that is
> >>assigned
> >>to the WAN of the gateway device. IPv6 support applies to the
> >>following
> >>makes and models:
> >>
> >> SMC D3G CCR (http://mydeviceinfo.comcast.net/device.php?devid=216)
> >> Cisco BWG (http://mydeviceinfo.comcast.net/device.php?devid=347)
> >> Netgear CG3000D
> >> (http://mydeviceinfo.comcast.net/device.php?devid=347)
> >>
> >> For customers where you bring your own cable modem or have one of
> >> the
> >>above in bridge mode we have enabled IPv6 support for you as well.
> >>However, your router behind the modem must be running software and
> >>configured with IPv6 support. Specifically, your router needs to be
> >>support stateful DHCPv6 for IPv6 address and prefix acquisition. We
> >>have received a number of reports from customers that the Juniper
> >>SRX
> >>does not appear to properly support IPv6. We are working with
> >>Juniper
> >>and also recommend that you reach out to Juniper as well.
> >>
> >> Please keep checking http://www.comcast6.net for updates, we will
> >> post
> >>some additional information here in the next week or so. In the mean
> >>time if you have questions feel free to send me mail or post them
> >>here
> >>on the NANOG list.
> >>
> >> HTH,
> >>
> >> John
> >> =========================================
> >> John Jason Brzozowski
> >> Comcast Cable
> >> p) 484-962-0060
> >> w) www.comcast6.net
> >> e) john_brzozowski at cable.comcast.com
> >> =========================================
> >>
> >>
> >>
> >> -----Original Message-----
> >> From: "nanog-request at nanog.org<mailto:nanog-request at nanog.org>"
> >><nanog-request at nanog.org<mailto:nanog-request at nanog.org>>
> >> Reply-To: NANOG <nanog at nanog.org<mailto:nanog at nanog.org>>
> >> Date: Friday, January 23, 2015 at 07:00
> >> To: NANOG <nanog at nanog.org<mailto:nanog at nanog.org>>
> >> Subject: NANOG Digest, Vol 84, Issue 23
> >>
> >> Date: Thu, 22 Jan 2015 22:42:17 +0000
> >> From: Janet Sullivan
> >> <janets at nairial.net<mailto:janets at nairial.net>>
> >> To: "'nanog at nanog.org<mailto:'nanog at nanog.org>'"
> >><nanog at nanog.org<mailto:nanog at nanog.org>>
> >> Subject: Comcast Support
> >> Message-ID:
> >>
> >><CY1PR0701MB1164F3448B35404BBAE671A8DC490 at CY1PR0701MB1164.namprd07.prod.o
> >>utlook.com<mailto:CY1PR0701MB1164F3448B35404BBAE671A8DC490 at CY1PR0701MB116
> >>4.namprd07.prod.outlook.com>>
> >> Content-Type: text/plain; charset="us-ascii"
> >>
> >> I hate to use NANOG for this, but support has now ended a chat with
> >> me
> >>twice without fixing anything, they just kicked me off.
> >>
> >> I'm not getting an IPv6 address on the Comcast provided cable
> >>modem/router. I'm not getting a PD. My machines thus have no IPv6.
> >>I've hard reset my router 4 times while working with Comcast, and
> >>I've
> >>been told to do things like switch to a static IPv4 address, which
> >>shows
> >>a level of clue that is scary. And before that they were convinced
> >>it
> >>was a wireless problem even though I have a wired connection, and
> >>told
> >>them that multiple times. I've wasted two hours with Comcast today,
> >>and
> >>even when I asked for escalation I got nothing. Just hung up on.
> >>It's
> >>honestly the worst customer support I've ever received. I don't
> >>think I
> >>ever got them to understand the difference between IPv4 and IPv6.
> >
> >
--
Jay R. Ashworth Baylink jra at baylink.com
Designer The Things I Think RFC 2100
Ashworth & Associates http://www.bcp38.info 2000 Land Rover DII
St Petersburg FL USA BCP38: Ask For It By Name! +1 727 647 1274