Comcast Support (from NANOG Digest, Vol 84, Issue 23)

[tony at swalter.com (Tony Patti)]

While Jason obviously has the most authoritative perspective,
I want to also mention Comcast's "we're on it" department,
and their self-described no-wait hotline at 866-671-5645,
as has been publicly described (links below).

http://www.comcast.com/onit 

http://dealnews.com/features/Comcast-Wants-to-Win-You-Over-with-an-Exclusive
-No-Wait-Hotline/1119817.html 

http://www.theverge.com/2014/8/7/5971857/we-re-on-it-comcast-customer-servic
e-employees-cards

Tony Patti
CIO
S. Walter Packaging


-----Original Message-----
From: NANOG [mailto:nanog-bounces at nanog.org] On Behalf Of Livingood, Jason
Sent: Monday, February 23, 2015 11:05 AM
To: Peter Loron
Cc: nanog at nanog.org
Subject: Re: Comcast Support (from NANOG Digest, Vol 84, Issue 23)

FWIW, if you phone support you generally end up with a tier-1 person. In
cases where people have more technical background, you may want to try
things that land in more senior levels of Care (or even get checked by
engineering directly) such as:

- Customer support forums: http://forums.comcast.com/comcastsupport/
- Twitter: @ComcastCares https://twitter.com/comcastcares
- Broadband Reports forum: http://www.dslreports.com/forum/comcast
- Reddit: http://www.reddit.com/r/comcast

- Jason

On 2/23/15, 1:25 AM, "Peter Loron"
<peterl at standingwave.org<mailto:peterl at standingwave.org>> wrote:

Apologies for a bit off topic, but I'm trying to get an issue resolved and
am having trouble reaching anybody who seems clue positive