Verizon FIOS routing trouble to Facebook

[Matthew.Black at csulb.edu (Matthew Black)]

Pinging star.c10r.facebook.com [31.13.70.1] with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.

As I said, it fails from FIOS in Long Beach CA.

On the phone with FIOS support now. The tech wants me to reset my router to factory defaults even after explaining I can reach everything else. I suggested they had an upstream routing or peering problem.



-----Original Message-----
From: christopher.morrow at gmail.com [mailto:christopher.morrow at gmail.com] On Behalf Of Christopher Morrow
Sent: Thursday, August 13, 2015 9:18 PM
To: Matthew Black
Cc: nanog at nanog.org
Subject: Re: Verizon FIOS routing trouble to Facebook

On Fri, Aug 14, 2015 at 12:12 AM, Matthew Black <Matthew.Black at csulb.edu> wrote:
> Anyone around from Verizon? Cannot reach Facebook through Verizon FIOS in Long Beach, CA. No trouble on the AT&T 4G LTE network.
>

$ p www.facebook.com
PING star.c10r.facebook.com (31.13.69.197) 56(84) bytes of data.
64 bytes from edge-star-shv-01-iad3.facebook.com (31.13.69.197):
icmp_seq=1 ttl=89 time=12.1 ms
64 bytes from edge-star-shv-01-iad3.facebook.com (31.13.69.197):
icmp_seq=2 ttl=89 time=5.64 ms

(looks like I'm talking to an east-coast fb instance)

...
 5  0.ae6.xl2.iad8.alter.net (140.222.228.57)  24.242 ms  24.707 ms *
 6  0.xe-11-0-1.gw9.iad8.alter.net (152.63.33.169)  22.515 ms 0.xe-11-1-0.gw9.iad8.alter.net (152.63.35.117)  15.337 ms 0.xe-10-3-0.gw9.iad8.alter.net (152.63.41.246)  10.154 ms
 7  fb-gw.customer.alter.net (204.148.11.102)  24.263 ms  11.457 ms  9.897 ms
 8  psw01a.iad3.tfbnw.net (204.15.23.162)  10.428 ms psw01b.iad3.tfbnw.net (204.15.23.154)  7.720 ms psw01c.iad3.tfbnw.net
(204.15.23.144)  9.050 ms
...